Refund policy
Return & Refund Policy
At Storix, your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the conditions below.
Return Period
You have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must be:
- Unused
- In its original condition
- In its original packaging
After this 14-day period, we unfortunately cannot accept returns or issue refunds.
Return Process
To initiate a return, please contact us at:
Please include the following information:
- Your order number
- The reason for the return
Our support team will provide you with detailed return instructions.
Return Shipping Costs
Return shipping costs are the responsibility of the customer.
If the product you received is damaged or defective, Storix will cover the return shipping costs.
Refunds
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at:
Include photos of the product so we can resolve the issue quickly.
Contact
For any questions regarding returns or refunds, please contact us at:
